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New initiative launched in UAE to improve health insurance claims process

Abu Dhabi - It will improve treatment services and reduce healthcare costs in the UAE.

UAE's Ministry of Health and Prevention, MoHAP, launched the 'post office' initiative as part of the National Unified Medical Records program - Riayati to connect hospitals, clinics and health care providers on a centralised database system.
The post office initiative will help provide a seamless workflow of all claims between healthcare facilities and insurance companies. It will improve treatment services and reduce healthcare costs in the UAE through its smart integrated health system aimed at reducing the misuse of financial resources.
Riayati was launched at Arab Health 2018 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.
MoHAP, in cooperation with Pure CS healthcare technology company, will cover all public and private health facilities in 2021.

Awad Saghir Al Ketbi, assistant undersecretary of the support services sector, said, "Riayati is a digital health platform that provides an integrated health care system. It showcases updated data of patient records and provides innovative solutions in the automation and management of health data, using the latest technology technologies."

From verification of eligibility and insurance coverage and e-payments, including claims submission and tracking refusals, the new service will help provide better management of the central information related to the electronic insurance claims and their tracking.