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Expat Pakistanis who received the cards recently from the consulate were shocked by the factual errors including misspelt names, wrong dates of birth and missing surnames.
"When I received my card, I found that my surname was missing and my date of birth was wrong," Abdul Haneef told Khaleej Times, adding: "When I pointed out the error, I was told that I would have to pay Dh60 — which is the fee charged for the card — to have it corrected."
The National Swift Registration Centre (NSRC) was opened at the Pakistan Consulate in Dubai in April this year, to expedite the making of the cards by the new, highly computerised machines for the benefit of Pakistani expats in the UAE.
According to the normal application procedure, a Nadra (National Database and Registration Authority) staffer punches in the particulars of the person applying for a card and the applicant is then issued a form, which has to be crosschecked for errors. One has to correct the errors in particulars, if any, and return the corrected form to the Nadra official for further processing.
Says Usman Bhatti: "I corrected the form twice as my date of birth was listed wrong, but still when the card was issued, my name was misspelt." Like others, he too was asked to pay to have the error corrected.
"It is not my fault that the card has errors on it, so why do I have to pay for someone's mistake?" he asked.
Faraz Shaikh, another applicant, said: "When I complained to the consulate staff, they informed me that it was not their fault because all cards were being handled by Nadra. They claim to have trained staff to enter the data at the centre, but I do not think the job is being done professionally," he said.
Imran Mirza, Head of Chancery at the consulate, admitted that they had received some complaints, which were being looked into. "The errors have crept in due to the Urdu-English language problem, but it is being rectified," he said.
Though the cards are made in Islamabad, all entries are done locally. The data is then sent to Islamabad through the computer system. This system is aimed at saving time, issue cards at the earliest and leaving no margin for errors.
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