Philippine travel ban: Airlines offer refunds, rebooking options

Passengers at Manila airport. — Reuters file

Dubai - Emirates says affected customers should contact their booking agent or Emirates call centre for rebooking.

by Dhanusha Gokulan

Published: Sat 15 May 2021, 12:15 AM

Airlines have announced rebooking and cancellation options for passengers who have been impacted by the ban imposed by the Philippine government on travellers arriving from the UAE and Oman.

Following the announcement, UAE’s national carrier Etihad Airways said: “In line with the latest directives issued by the government of the Philippines, passengers from the UAE and Oman will not be accepted for travel to Manila effective Friday, May 14 at 12.59pm UAE time until further notice.” However, Filipino citizens who are part of the government repatriation programme are exempted from the ban.

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Dubai carrier Emirates also halted flights to Manila. An airline spokesperson said: “Passengers whose journey originates from the UAE, including Filipino nationals, will not be accepted for travel to all points in the Philippines...Affected customers should contact their booking agent or Emirates call centre for rebooking.”

Philippine carrier Cebu Pacific issued a similar advisory for its passengers.

It said: “Cebu Pacific has cancelled its flights to and from Dubai starting May 15 to 31. Affected passengers are being informed via contact details provided in the booking.”

Guests are being offered unlimited rebooking with no change fee and passengers also have the option to store ‘a travel fund’ in their virtual wallet for up to two years.

For refunds, passengers may have to wait up to seven months from the date of request.

However, the airline will continue to operate its other domestic and international flights as scheduled.

dhanusha@khaleejtimes.com