A man smiles when facing the camera in order to open the door to exit the Ajman Transport Authority building in Ajman - Photo by M. Sajjad
The smile breaks the office monotony and brings life to the organisation.
Published: Tue 26 Jun 2018, 10:00 PM
Updated: Wed 27 Jun 2018, 12:13 AM
A quirky new initiative launched in Ajman will see officials ensure that customers are happy about their services - literally. After a transaction at the Public Transport Corporation, while exiting, clients would need to smile to activate the sensor to slide the doors open.
If a customer does not smile, indicating their dissatisfaction, executives at the centre would assist him/her to resolve the issue.
According to Omar Mohammed Lootah, chief operating officer, operations, at the corporation, the initiative will help increase customer satisfaction.
"The smile breaks the office monotony and brings life to the organisation," he said.
As soon as customers enter the corporation office, 'Marhabani' staff - who can speak Arabic, English, Urdu and Bengali - greet them.
"State-of-the-art lounges await customers inside, including separate lounges for women and men," said Lootah, according to a report in the Arab media.
reporters@khaleejtimes.com
E-Paper
Sign In
iPhone | iPad
Android
0°C 
