UAE cracks down on cybercrime: Inside world where scammers got fined for not meeting targets

A three-month-long investigation by Khaleej Times has revealed the complex structure of international cybercrime syndicates dismantled by UAE authorities, resulting in the arrests of hundreds of individuals last week.

The syndicates had specialised teams for different scams, employing hundreds of computer-literate individuals from South Asia through job advertisements on social media.

Recruitment

Job advertisements discovered by Khaleej Times show recruits were required to have a minimum typing speed of 25 words per minute and their own visa. The advertised salaries ranged from Dh2,500 to Dh3,000, with additional incentives of Dh500 for meeting KPIs, commissions, and other benefits. The job offers also included meals and accommodation.

Training and deployment

Once in the UAE, the recruits were trained and deployed into four main categories based on their skills:

1. Receptionists

Receptionists or beginners handled task-based scams, which required them to send messages from overseas WhatsApp numbers, pretending to be company representatives, and offering recipients the opportunity to earn a daily income working from home. They also managed parcel and package delivery scams, known as 'smishing'. These targeted customers with texts impersonating trusted organisations like Emirates Post. The messages often contained links to fraudulent websites that mimicked legitimate sites, asking victims to enter personal and financial information.

2. Developers

Developers coaxed people into joining WhatsApp groups or Telegram channels with promises of online trading tips. They tricked people into installing specific trading applications, registering, and starting stock trading based on the fraudsters' recommendations.

Fake profits were displayed in the digital wallet. When people tried to withdraw their 'profit,' they were told they needed to reach a certain amount before withdrawing. Trusting this as company policy, victims continued to invest based on the fraudsters' instructions.

3. Teachers

Teachers managed pig butchering or romance scams using social media, dating apps, WhatsApp, and text messages to make contact. They often start by pretending to have made a mistake and continue talking even after being corrected. Over time, they build trust and 'fatten up' victims to invest in cryptocurrency trading, offering insider tips. They guide victims to download an app or visit a website, which the scammers secretly control.

4. Killers

At the top end of the hierarchy were 'Killers'. They contacted people, accused them of illegal activity, and then posed as police officers in video calls to enforce fake 'digital arrests'. Dressed in police uniforms, they demanded money to close the cases, often using threats to ensure compliance. Killers also lured victims with instant loan apps that harvested personal data for extortion.

An Asian woman who worked at a cyber compound before quitting earlier this year described living in cramped accommodation with seven other girls and facing strict rules and fines for not starting work on time, taking extended breaks, or failing to meet targets.

"It was a 12-story building. We lived on the seventh floor, while our workstation was on the ninth. It felt like a jail with guards monitoring the exits. My passport was confiscated, and my phone was kept by my employers from 7.30am to 8.30pm," she said.

During this time, she impersonated a representative from a purported Mumbai-based company that dealt in cryptocurrency.

"Nobody was allowed to step out of the building. Our meals were served in the call centre. Breakfast was just bread with tea. Sometimes, if the scams did well, they'd toss in some butter. Lunch was at noon, and dinner at 5pm. It was usually watery dal, khubus, noodles, hummus, and salad."

She described her schedule: hunched behind computers for 13-hour shifts, for 30 days straight.

"I didn't see the sky for weeks. Every day, each of us made between 700-800 calls, all of which were recorded, with many randomly monitored by our handlers," she explained. "The moment I finished one call, another appeared on the dialer."

The emotional toll of her work was significant. "There were all kinds of victims, from retirees to young individuals starting their careers. Cheating them weighed heavily on my conscience, leaving me unable to sleep."

Khaleej Times reached out to four such victims in East Asia. Each confessed to losing anywhere between Dh5,000 and Dh50,000.

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