UAE: Death certificate, burial procedures to be simplified for bereaved families in Abu Dhabi

A new initiative, which digitally unifies the services of seven governmental entities, has been launched to simplify procedures for bereaved families, including getting a death certificate and arranging for the burial, in Abu Dhabi.

The Department of Health – Abu Dhabi (DoH) unveiled the Sanadkom initiative, which comes as part of the Abu Dhabi Programme for Effortless Customer Experience. In the first phase, the initiative will serve the families of deceased UAE nationals. At a later stage, it will include all residents in the emirate.

Sanadkom aims to simplify the customer experience and facilitate procedures for the families of the deceased to access government services and support them upon the passing of an Emirati family member.

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Dr Noura Khamis Al Ghaithi, Undersecretary of the DoH, said: “Under the directives of our wise leadership, we are committed to enhancing the customer experience and delivering exceptional government services to members of our community.”

As part of the initiative, a representative from the joint government support team will be assigned to provide support and assistance to bereaved families on a case-by-case basis via the phone, ensuring the provision of all services without the need to visit any government entity in person.

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