Visually impaired to get their telephone bills for free in UAE

The service will apply to both mobile and fixed line services.-Alamy Image

Abu Dhabi - Customers can subscribe to the service at no extra cost.

By Wam

Published: Sun 1 Jul 2018, 4:00 PM

Last updated: Mon 2 Jul 2018, 4:16 PM

Etisalat on Sunday announced the launch of a 'Talking Bill' service that enables visually impaired customers to access bill summary details of their account free of charge.
Customers can subscribe to the service at no extra cost by dialing 101 or visiting any of Etisalat's retail stores. Upon successful activation, customers will get an automated call from Etisalat to explain the summary bill details of their account in English or Arabic from next month onwards.
The Talking Bill will state charges such as total amount due, previous balance, local and international calls, texts, data, international roaming, and VAT, among others. It also has an option to repeat the billing information for the customer.
Commenting on the announcement, Khaled Elkhouly, Chief Consumer Officer of Etisalat, said: "It is Etisalat's long-term commitment and responsibility to bring advanced technologies to the many communities that we serve in the UAE. At Etisalat, we work towards social integration, equal opportunities and care for all individuals.
"In line with the UAE's vision to make the country disabled-friendly, we are proud to introduce this initiative to support People of Determination (People with disabilities). Initiatives such as Talking Bill reveal how technology can help remove access barriers and empower visually-challenged people."
The service will apply to both mobile and fixed line services.

Know the 'Talking Bill' service

Upon successful activation, the visually impaired customers will get an automated call from Etisalat to explain the summary bill details of their account in English or Arabic.