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Pakistan: New guidelines issued to airlines to prevent boarding denials
Travel agents have also been instructed to comply with these policies during the booking process
File Photo. Image used for illustrative purpose
The Civil Aviation Authority (CAA) has introduced new guidelines to tackle complaints regarding boarding issues related to Passenger Name Record (PNR) details, as per Pakistani media reports.
The CAA has decided that no passenger will be denied boarding due to disagreements in PNR at the time of ticket booking and travel.
The decision was taken after complaints from passengers who were denied boarding because their PNR details differed between booking and travel.
The CAA has issued directives to all airlines to ensure that passengers are not stopped from boarding on the basis of PNR discrepancies, according to Pakistani media.
Airlines must also update their PNR policies on their websites, ensuring transparency and convenience for passengers.
Additionally, travel agents have been instructed to comply with these policies during the booking process.
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