UAE residents duped into paying up to Dh40,000 for holiday deals

Scores of UAE residents are up in arms against a popular leisure club that they claim is refusing to refund their membership fees despite being unable to avail of its services. Agitated members are blowing the fuse, claiming they were "misled and cheated by phoney holiday offers".
Complainants interviewed by Khaleej Times said they paid membership fees of up to Dh40,000 to make their holiday dreams come true after falling for what they term was an "aggressive marketing campaign" by Country Club, which runs facilities in India and the UAE, among other countries.
"It was a trap that my family and I walked into. I lost nearly Dh30,000 on free holidays that were never there. They blatantly lied to us," alleged Mukesh Nathani, a cardiologist who lives in Ras Al Khaimah.
Another complainant, Pakistani national Mohamed Ameer, a project manager in Abu Dhabi, claimed he was coerced into paying nearly Dh40,000, after being promised a full refund. "It is almost a year, and I am yet to receive a single penny from them."
Jubin Joseph, who also claims to have fallen for the holiday scheme, alleged he was charged Dh17,000 instead of the Dh7,000 he had agreed to for a three-year membership. "What they tell you and what they deliver are totally contradictory. I have been knocking on all doors to get my money back but without results so far," said Joseph, who added he has resorted to "legal means".
However, when contacted by KT, Country Club's Abu Dhabi branch manager said the membership fee is "non-refundable" and that this is clearly mentioned in all contracts. "People should read the contract before they sign on the dotted line. Our non-refund policy is clear," said Mohammed Abdul Suban.
When asked about customer complaints regarding unfulfilled holiday offers, Suban said: "Nobody can do genuine business. I mean to be 100 per cent genuine is not possible if you want to run a profitable business. We are not telling lies. But some gaps in information will be there. People should be smart enough and educated to understand that."
The branch manager also confirmed that Country Club wound up its sales operations in the UAE about six months ago "due to over demand". "We are not selling memberships anymore in the UAE. Some staff members are still based in the UAE for customer care."
Further KT investigations revealed that the Department of Economic Development (DED) has sealed the Country Club's office and gym facility in the Khalidiya area's Shining Tower.
In a written statement to KT, the Consumer Protection Department of the DED said the club's office was sealed due to non-compliance and exercise of additional activity not linked with a licence, which is offering service discounts and reservations for hotels.
But the club maintained that the shutters were down as they decided not to renew their contract. A new gym facility for members is up and running on the Sheikh Hamdan Bin Mohammed street in Abu Dhabi.

Free 'holidays'